According to an article posted on Chron, the innovation of communication technology has transformed how the world does business. Tools such as cell phones, webcams, and the Internet as a whole has made it easier for businesses, both large and small, to perform. The article states that there are three ways in which this is true, including: financial savings, expediency, and specialized employment.
The most advantageous benefit of technological improvement in business communication is the financial savings of businesses. Since tasks that used to require a large amount of money to be completed can now be done at extraordinarily cheap rates with the touch of a button, which has allowed small business to compete with large corporations on the global market. It used to be quite expensive to make a long-distance phone call, but the advent of Voice Internet Protocol and cellphone technology has allowed flat rate phone calls for both local and long-distance calls more common. Additionally, email has made communication cheaper since businesses do not need to use the postal service to send letters or documents, and most email services provide this luxury at no charge.
Expediency is another benefit that has resulted from the innovation of business communication technology. Businesses can now conduct business with customers who are long distances away because the Internet has allowed businesses to send filed in only a few seconds rather than waiting days for them to be hand-delivered. Moreover, video conference calls have allowed more efficient communication between businesses due to the fact that they do not have to plan conferences in which people have to physically meet each other to have a meeting.
Finally, specialized employment is an advantage that has been brought by technology in business communication. There are now many jobs that exist that were not previously necessary. For example, the maintenance, installation, and operation of new information technology tools requires skilled professionals to carry out this work. Chron states that the U.S. Bureau of Labor Statistics revealed that in 2008, there were a million employees in the telecommunications industry, which includes both wireless and wired communication. These professionals also receive decent compensation for their labor as their median average income was $1,038 a week. Business as well as professional laborers benefit from the need of newer technology.